FAQs

With our reliable delivery service, you can sit back, relax, and look forward to your KOUCH arrival. Delivery will be made within 4 weeks of order confirmation. If you need it in a hurry we can offer our express delivery service at an additional cost. Please contact our customer care team on customerservice@kouch.uk

KOUCH Delivery, Just the Way You Like It.

Yes! Every KOUCH is handmade to order here in the UK. Each KOUCH is tailored to your unique preferences, complementing your living space and lifestyle. We believe in creating furniture that stands the test of time. With master craftsmanship at the helm, you can rest easy knowing your KOUCH modular sofa is built to last. 

KOUCH is made by our talented craftsmen and women at Conker Bespoke Furniture right in the UK Centre of Excellence for Upholstery – Long Eaton.

It is! We designed our KOUCH modular furniture system with your convenience in mind. Assembling our pieces is a breeze, and you don’t need to be a DIY expert to do it. KOUCH utilises a simple “slot in” male/female bracket system, constructed of high-quality, durable, weatherproof powder-coated steel.

Our straightforward instructions and user-friendly components make the process smooth and enjoyable. Simply lift and slot each piece together. You can follow the link for our easy guide

KOUCH offers a “White Glove” delivery service, delivered, and installed in your room of choice with all packaging materials removed. 

At KOUCH, your satisfaction is our priority, and that includes ensuring your furniture arrives safely and efficiently. By partnering with reliable delivery experts, we can offer you the convenience and peace of mind you deserve throughout your KOUCH journey.

Once you’ve purchased your desired KOUCH furniture, you will receive an order confirmation containing your delivery information.  You will then be contacted by our delivery team where you will be guided through the straightforward process to arrange the delivery tailored to your needs.

Absolutely! Once you’ve arranged your delivery with our delivery team, you will receive tracking information to monitor your order’s progress. This way, you’ll know exactly when your beautiful new KOUCH furniture will arrive.

While we strive to ensure a smooth delivery process, unforeseen circumstances can arise. In the unlikely event of any issues or concerns with the delivery, our team is dedicated to promptly addressing and resolving them to your satisfaction. Simply contact our customer services team on 01158 222333 or email customerservice@kouch.uk who will be happy to help.

Yes, you can! Our delivery team offer flexible furniture delivery scheduling options. You can coordinate with them directly to arrange a convenient date and time that works best for you.  Our customer services team on 01158 222333 or email customerservice@kouch.uk who will always be happy to help.

In case of any concerns related to the delivery or condition of your KOUCH furniture upon arrival, our customer support team is here to assist you. We’ll work with our team to find the right solution to ensure your satisfaction.

While KOUCH doesn’t offer international deliveries directly, we’ve still got you covered! KOUCH will deliver to your choice of address in mainland UK, where you agree to take responsibility of its onward delivery to your chosen destination by your choice of 3rd party service provider. To help to arrange delivery outside of the UK, please contact our customer services team on 01158 222333 or email customerservice@kouch.uk who will be happy to discuss this with you.

All our deliveries are made by our experienced team, who take the greatest care to ensure your KOUCH arrives in pristine condition. If you have any concerns about your KOUCH, please contact our customer services team on 01158 222333 or customerservice@kouch.uk within 24 hours of delivery. This will enable us to offer you the support you need as quickly as possible. Please also refer to our helpful T&Cs here

All KOUCH furniture is designed to be lightweight and easy to manoeuvre.  Each piece is boxed separately the weights (kgs) and dimensions (cm) of each box is:

• Cube: 70w x 70d x 70h – 15kgs
• Back:  70w x 20d x 65h – 8kgs
• Arm: 23w x 80d x 53h – 7kgs
• Corner Back: 92w x 20d x 65h – 10kgs

Absolutely. At KOUCH, we believe that your home should evolve with you, and that’s why our furniture is designed to adapt to your changing needs. One of our key features is KOUCH’s incredible flexibility which allows you to add new pieces of KOUCH furniture to your collection effortlessly.

Congratulations on becoming a proud owner of a KOUCH modular sofa! We know that choosing the perfect furniture is a significant investment. That’s why we’ve created a comprehensive Care Guide, filled with expert advice. This is so you can sit back and enjoy your KOUCH for many years to come.

In our Care Guide, you’ll find expert guidance from our passionate furniture enthusiasts. From routine maintenance tips to handling spills and stains, we’ve got you covered with the knowledge you need to keep your KOUCH sofa looking and feeling it’s best. You can refer to our care guide here

They say “Measure twice, cut once,” and the same wisdom applies to ordering your KOUCH sofa. Grab a measuring tape and jot down the dimensions of the area where your new sofa will take pride of place. Be sure to consider not just the length and width but also the height and depth to ensure a perfect fit.

Yes! Here at KOUCH, we believe sustainability and style go hand in hand. From using eco-friendly materials to reducing waste in our production processes, we strive to be environmentally conscious throughout the entire KOUCH experience. We take great pride in sourcing our timber from responsibly managed forests. Our suppliers adhere to stringent sustainability standards, ensuring that every piece of wood used in crafting a KOUCH comes from responsibly harvested and replenished forests. By choosing KOUCH furniture, you enrich your living spaces and contribute to a greener, brighter future. Join us in our mission of conscious living and exceptional comfort.